FAQ

❓ Frequently Asked Questions (FAQ)

Welcome to the SepremeGoodsOutlet FAQ page. Here you’ll find answers to the most common questions to help you shop with confidence. If you don’t see your question here, please contact us — we’re always happy to help.

1. How long will it take to receive my order?

  • Processing time: 1–3 business days (Monday–Friday, excluding public holidays).

  • Estimated delivery: 8–20 business days, depending on your location and customs clearance.
    👉 See our Shipping Policy for full details.

2. Do you offer free shipping?

✅ Yes. Every order includes Premium Priority & Insured Shipping at no extra cost.

3. Where is SepremeGoodsOutlet located?

We are an Australia-based online store serving customers worldwide.
Address: 66 Elstar Road, VIC 3805, Australia

4. What if I receive a defective or incorrect product?

If your item is defective, damaged, or incorrect, we’ll replace it or issue a refund at no cost. Please notify us within 30 days of delivery.
👉 See our Return Policy for full details.

5. Can I cancel my order after placing it?

Yes, orders can be cancelled within 24 hours of purchase. After this window, your order may already be in processing and cannot be cancelled. Please contact us immediately for assistance.

6. What is your return policy?

We offer a 30-day hassle-free return policy. Items must be unused, in original condition, and in original packaging.
👉 See our Return Policy for details.

7. When will I receive my refund after returning a product?

Refunds are processed within 7–10 business days after we receive and inspect your return. Timing may vary depending on your payment provider.

8. Do you offer warranties on your products?

Yes. All purchases are covered by our 30-day product warranty for your peace of mind.

9. How can I contact customer support?

You can reach us at:

  • 📧 Email: support@supremegoodsoutlet.com

  • 📞 Phone: 0468 859 413
    🕐 We respond within 1–3 business days (Monday–Friday, 9:00 AM – 5:00 PM AEST).

10. Do you ship internationally?

🌍 Yes, we ship worldwide. Delivery times vary depending on your region.

11. Do you have a physical store?

No. SepremeGoodsOutlet is 100% online, which allows us to offer competitive pricing and a wide range of products.

12. Can I place a bulk or wholesale order?

Yes. We accept bulk and wholesale orders for businesses and organizations. Please contact us for more details.

13. How do I exchange a product?

To exchange an item, please follow our return process, then place a new order for the replacement product.

14. How do I track my order?

Once your order ships, you’ll receive a tracking number by email. You can track your shipment directly using the link provided or via our Track Order page.

📞 Contact Information

  • Store Name: SepremeGoodsOutlet

  • Address: 66 Elstar Road, VIC 3805, Australia

  • Email: support@supremegoodsoutlet.com

  • Phone: 0468 859 413

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)

  • Response Time: Within 1–3 business days