Shipping policy

📦 Shipping Policy

Last Updated: September 5, 2025

🚚 SepremeGoodsOutlet
At SepremeGoodsOutlet, we strive to provide clear, reliable, and timely shipping for every customer. Please review the following details before placing your order.

⏱ Processing & Handling Time

  • Order Processing: All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

  • Cutoff Time: Orders placed after 5:00 PM (AEST) will begin processing the next business day.

  • Peak Periods: During high-demand times (e.g., holidays or major sales), processing may take an additional 1–3 business days.

📦 Estimated Delivery Times

  • Standard International Shipping: Estimated delivery time is 8–20 business days after dispatch.

  • Delays: These estimates exclude customs clearance times and unforeseen courier delays.

💲 Shipping Costs

  • Premium Priority & Insured Shipping: Included free with all orders.

  • Customs Fees & Duties: Customers are responsible for any import duties, customs fees, or local taxes charged by their country.

🔍 Tracking Your Order

  • A tracking number will be emailed to you once your order has shipped.

  • Please allow 24–72 hours for the tracking link to update in the courier’s system.

  • Tracking updates may be slower during peak periods, but rest assured—your package is on the way.

⚠️ Delivery Issues

If your package is lost, delayed, or arrives damaged, contact us immediately:

Our team will work with you to resolve the issue promptly and safely.

📌 Important Notes

  • Delivery times are estimates only and may vary depending on destination, customs clearance, or courier delays.

  • We are not responsible for delays caused by:

    • Customs processes

    • Courier disruptions

    • Incorrect shipping information provided during checkout

🛎 Customer Support

  • Store Name: SepremeGoodsOutlet

  • Address: 66 Elstar Road, VIC 3805, Australia

  • Email: support@supremegoodsoutlet.com (edit if needed)

  • Phone: 0468 859 413

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)

  • Response Time: Within 24–72 hours