Refund policy

Last Updated: September 5, 2025

At Sepreme Goods Outlet, we want you to shop with confidence. If you are not completely satisfied with your purchase, our 30-Day Hassle-Free Return Policy makes the process simple and straightforward.

📅 Return Policy Overview

  • Return Window: You have 30 days from the date of delivery to request a return.

  • Condition: Items must be unused, unworn, and in original condition with tags attached and original packaging included.

  • Proof of Purchase: A receipt or order confirmation is required for all returns.

💲 Return Costs

  • Defective, Damaged, or Incorrect Items: Returns are free of charge. We will cover the cost of return shipping.

  • Change of Mind (Customer Remorse): Customers are responsible for return shipping costs if the return is due to preference, incorrect size, or wrong item ordered. Shipping fees are non-refundable.

📦 How to Start a Return

  1. Contact Us: Email us at support@supremegoodsoutlet.com (update this if needed) with your order number and reason for return.

  2. Get Instructions: Once approved, you’ll receive a return authorization and instructions.

  3. Ship the Item: Pack the item securely in its original packaging, including all tags, manuals, and accessories.

⚠️ Items sent back without a prior return request will not be accepted.

💳 Refund Process

  • Inspection: Once we receive your return, it will be inspected to confirm it meets the return requirements.

  • Refund Timing: If approved, refunds are processed back to your original payment method within 7–10 business days.

  • Bank Delays: Depending on your bank or payment provider, it may take additional time for the refund to appear.

👉 If more than 15 business days have passed since your refund was approved, please contact us at support@supremegoodsoutlet.com.

🔁 Exchanges

If you’d like a different size, color, or product, simply return your item and place a new order after your return is accepted.

🚫 Exceptions & Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom or personalized products

  • Personal care and hygiene items (e.g., beauty, grooming products)

  • Hazardous materials, flammable liquids, or gases

  • Gift cards, sale, and clearance items

👉 Please check individual product pages for any “non-returnable” notices.

🇪🇺 EU Customers – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, without providing a reason. Items must be unworn/unused, with tags and original packaging. Proof of purchase is required.

📞 Contact Information

For return or refund inquiries, please contact us:

  • Store Name: SepremeGoodsOutlet

  • Address: 66 Elstar Road, VIC 3805, Australia

  • Email: support@supremegoodsoutlet.com

  • Phone: 0468 859 413

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (AEST)